This is GERLIONTI PTE. LTD.’s Complaints Policy applicable to Services, as defined below. This Complaints Policy forms an integral part of the Terms and Conditions.
This Complaints Policy may be made available in a number of languages; all versions are legally binding but in the event of inconsistency between English version and a translated version English version prevails.
Please note that various terms in this Complaints Policy have a defined meaning which is set out under Section 11“Definitions”.
Please click the links below if You wish to go directly to a specific section of this Complaints Policy. The headings are for reference only and do not affect construction and interpretation.
The following capitalized terms have the following meanings in this Complaints Policy:
"Account" – an online payment account opened for and held by a Customer with GERLIONTI PTE. LTD. and which it may access via the Website with the use of Authentication Instruments.
"Business Day" – a day (other than a Saturday, Sunday or a public holiday) on which banks are open for the business in the Republic of Singapore.
"Business Entity" – a legal person, commercial or business entity duly organized and validly existing under the laws of its domicile.
"Complaints Policy" – the current version of this Complaints Policy concerning Services available on the Website, as may be amended from time to time.
"Customer", "You", "Your" – an individual or Business Entity that has agreed with the Terms and Conditions, meets all the eligibility requirements set in the Terms and Conditions and thus is deemed eligible to hold an Account with GERLIONTI PTE. LTD. (in its discretion) and, as such, is provided an Account and is enabled to use Services; or an individual or Business Entity that submits a complaint to Us in accordance with the terms of this Complaints Policy.
"Customer Area" – the secured interface of the Website where the Customers can review and operate on their Transactions, profile and settings and find usage instructions, and information regarding Our Services.
"Customer Support" – Our customer support service available during Working Hours for any questions regarding Our Services You may have.
"GERLIONTI PTE. LTD." - a brand name of GERLIONTI PTE. LTD..
"GERLIONTI PTE. LTD.", "We", "Us" or "Our" – a company incorporated and operating under the laws of the Republic of Singapore and registered in the ASST REGISTRAR OF COMPANIES AND BUSINESS NAMES ACCOUNTING AND CORPORATE REGULATORY AUTHORITY (ACRA) SINGAPORE under the business name GERLIONTI PTE. LTD., company number 201904431H, registered address and the principal place of business: 491B River Valley Road, #15-01, Valley Point, Singapore (248373).
"Information" – collectively personal information and non-personal information and documents.
"Services" – payment services provided by Us for Your account and including activities required for operations with an Account, due diligence measures, execution of Transactions, and other activities and services offered by GERLIONTI PTE. LTD. to You, as described in these Terms and Conditions.
"Terms and Conditions" – GERLIONTI PTE. LTD.’s Terms and Conditions concerning Services available on the Website, as may be amended from time to time.
"Transaction" – a transfer of funds by debiting Your Account and concurrent crediting to a Beneficiary account as Authorised by You under these Terms and Conditions, and in each case after deduction of applicable Fees.
"Website" – the website branded as GERLIONTI PTE. LTD. and referring to domain https://www.gerlipay.com.
"Working Hours" – from 09:00 EET to 18:00 EET on Business days in the Republic of Singapore, or such other hours as may be published by GERLIONTI PTE. LTD. on the Customer Area.